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Remote Access & Residential

Archura offers broadband service providers a turnkey solution for the deployment of high speed voice/data access services and solutions to both residential and remote access business customers. Archura is focused on helping ensure that everyone who needs access gets access.

  • Project Management Services: A single point of contact to manage the lifecycle requirements of a residential or remote access business customer broadband deployments.
  • Customer Premise Equipment Order Fulfillment: Web and Electronic fulfillment interface assures that the right products are procured, stocking levels are maintained and equipment is shipped just-in-time to the field for delivery and installation.
  • Order Support Services: Pre and Post sales support, including: receiving initial customer call, conducting initial phone survey, scheduling installation activity, and conducting customer satisfaction surveys.
  • Help Desk Services: 24 by 7 help desk provides assistance to service customers who have selected to perform self installations of broadband services.
  • Warranty/RMA Management Services: Serial number capture process accurately defines warranty periods for equipment to be located at customer's premise, manages warranty process and determines the necessary actions to be taken regarding returned products


Need more information? Contact Us to speak to a Service Professional.
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Services

Network
Infrastructure

Archura has a proven track record of providing scalable network integration and support services and solutions to enterprise voice and data network owners.

Supply Chain
Management

Archura's Supply Chain Management and Integrated Logistics services and solutions help vendors provide turnkey solutions to our customers.

Professional
Services

Archura's Professional Services and Solutions allows our state, federal, and commercial customers to stay focused on their core business. For over 15 years, Archura has brought a commitment to mastery and a long-term vision that supports our customers' changing technology requirements.

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